Privacy Policy

Welcome to HomeGen ("Company", "we", "our", "us"). This Privacy Policy explains how HomeGen Design & Build Private Limited (collectively referred to as "HomeGen") collects, uses, discloses, and safeguards your information when you visit our website https://homegen.in (the "Site"), use our mobile application, or avail any of our interior design, renovation, or modular furnishing services (collectively, the "Services").

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using the HomeGen platform, you consent to the data practices described in this policy.

1. Scope of Policy

This policy applies to all Users, including but not limited to:

• Visitors browsing the Site.
• Customers seeking interior design consultations or renovation services.
• Vendors, partners, and design professionals registered on our platform.

2. Information We Collect

We collect several types of information to provide and improve our Service to you.

A. Personal Identifiable Information (PII)

When you express interest in obtaining a quote, book a consultation, or register for a project, we may ask you to provide:

• Contact Information: Full name, email address, phone number, and residential/project address.
• Project Information: Property type, carpet area, budget range, preferred design styles, possession timeline, and project scope.
• Financial Information: Payment card details, billing address, and bank account details for refunds or vendor payments. Payment card transactions are processed through PCI-compliant third-party gateways.

B. Technical and Usage Information

• Log Data: IP address, browser type, ISP, referring/exit pages, timestamps, and clickstream data.
• Device Information: Device type, operating system, unique identifiers, and network information.
• Location Data: Approximate location based on IP address.

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information.

3. How We Use Your Information

• Service Fulfillment: Connect you with designers, schedule site visits, create design proposals, and manage project execution.
• Personalization: Show relevant design inspirations and modular solutions.
• Communication: Send project updates and customer support responses.
• Marketing and Promotions: Send newsletters and offers with your consent.
• Site Improvement: Analyze traffic and improve platform usability.
• Legal Compliance: Comply with applicable laws and governmental requests.

4. Disclosure and Sharing of Information

• Service Partners and Vendors: Share project-related information with design partners and installation teams.
• Business Transfers: Information may be transferred during mergers, acquisitions, or asset sales.
• Legal Obligations: Disclosure when required by law.
• With Your Consent: For any purpose approved by you.

5. Data Security

• Industry-standard SSL encryption for data transmission.
• Access to project data is restricted to authorized personnel and partners.
• We implement administrative, physical, and technical safeguards.

While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Your Rights and Choices

• Access and Correction: Review and update your data.
• Withdrawal of Consent: Withdraw consent by contacting us.
• Opt-Out of Communications: Unsubscribe from marketing emails.
• Data Deletion: Request deletion of your account and data.

7. Cookie Policy

• Essential Cookies: Required for navigation and login.
• Analytics Cookies: Used to understand site usage.
• Advertising Cookies: Used for relevant advertisements.

8. Third-Party Links

Our Site may contain links to third-party websites, plugins, or applications. We are not responsible for their privacy practices.

9. Retention of Data

We retain information as long as necessary for project execution, warranty obligations, legal compliance, dispute resolution, and enforcement of agreements.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through email or a notice on our Site.

12. Contact